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Exchange & Return Policy

We accept requests for returns within 14 days from the date the product is received. The product must be returned to us within 14 days from the date the request is made for your refund to be processed.

All returned products must be in their original condition. We will issue a refund to you as soon as we have received the returned products.

Shipping and insurance fees are not refundable.
Please note that the buyer is responsible for the return shipping cost.
It is recommended to use tracking services and insurance for your returns, as we are not responsible for items that are lost or damaged as a result of the return shipment.

To be eligible for a return, the following criteria must be met:

  • Order shipped 14 days from the date the product is received.
  • The product is unworn.
  • The product is unused.
  • The product is undamaged.
  • The product is in its original packaging with price tags attached.

We do not accept returns on the following products:

  • Custom-cut products such as chain, wire, wire lace or cord
  • Pre-packaged items that have been opened such as stringing materials, kits, seed beads or Delica seed beads
  • Books & Magazines
  • Body jewelry
  • Special Orders: All Special Orders and/or Custom Orders are considered final - Sales and are non-returnable. If you are placing a Special Order or Custom Order

We recommend first purchasing a small quantity of the item so that you can be sure the product meets your expectation.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, Butterfly beads reserves the right not to issue a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@butterflybeads.ca

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@butterflybeads.ca and send your item addressed to:

Butterfly Beads, 24 Lebovic Avenue, Unit #1a Toronto, Ontario, Canada M1L 4V9.